After Sales Manager / Key Accounts Manager

Express Employment Professionals; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for a Regional Aftersales Manager based in Gauteng, South Africa. This role involves developing effective dealer sales strategies and ensuring compliance with automotive standards. The ideal candidate must have a Grade 12 qualification and be certified as a Diesel Technician, along with a minimum of 3 years of aftersales experience and proven technical skills in the automotive industry. Strong communication and problem-solving abilities are essential for success in this position.

Qualifications

• 3 years after sales experience as a regional aftersales manager.
• 5 years experience as a qualified technician.
• 2 years experience in service management.

Responsibilities

• Develop and implement dealer sales strategies.
• Ensure dealer network complies with repair standards.
• Compile aftersales reports based on KPIs.
• Liaise with clients regarding after-sales needs.
• Provide support to workshop staff in customer interactions.

Skills

Written communication and Business writing skills

Analytical Skills

Verbal Communication

Assertiveness and Negotiation skills

Problem solving

Networking and Business etiquette

Education

Grade 12 Qualification

Certified / Qualified as a Diesel Technician

Completed apprenticeship

A recognised qualification in business development or transport management

Job description

Job Purpose

To develop and implement an effective and sustainable dealer sales strategy for the company brand in order to support dealers in aftersales issues.

Key Responsibilities

Workshop

Maintenance and Repairs

Ensure dealer network diagnose, test, adjust and repair systems of all company products in line with company Motors and Daewoo standards and procedures.

Stock Holding

• Age analysis: Ensure that % of dead stock at dealers falls within certain parameters set by the parts manager.
• Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO.

Service Operations

Repair Orders : Manage marketing actions

Upselling

Conduct job card audits , battery tester, and related technical reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions.

Fix First Time

Dealer Skill level

determine current skills level at dealer and support dealer to comply with training requirements.

Dealer Equipment

ensure dealers have the required level of tooling and that these are up to date in terms of licencing.

Standards

Mark dealer annually; identify which areas need to improve; develop action plans to improve areas; implement actions; monitor actions until next marking CSI & DSI

Analyze CSI data; Identify trends; query result of CSI; monitor CSI action plans as well as DSI results and implement action plan.

Reporting

Compile aftersales reports for all regions based on KPIs.

Ensure receipt of data for aftersales reports.

Communication

• Liaise with clients regarding their specific needs.
• Ensure effective after-sales communication is carried out with fleet customer.

Follow up on customer care queries

Provide a support function to workshop front line staff in dealing with customers.

Ensure communication channels between managers and dealers are efficient and effective.

Ensure proper corporate image is portrayed and communicated to all relevant parties.

Assist dealerships with suggestions on how to improve image.

Desired Experience & Qualification

Qualifications

• Grade 12 Qualification.
• Certified / Qualified as a Diesel Technician.
• Completed apprenticeship.
• A recognised qualification in business development or transport management.

Relevant years of experience

• 3 years after sales experience, as a regional aftersales manager and exposure to dealer networks.
• 5 years experience as a qualified technician.
• 2 years experience in service management.

Competencies

Critical Knowledge of

• Business Unit Technical knowledge.
• Legal knowledge.
• Technical knowledge.
• Relevant legislation.
• Knowledge of automotive / retail industry.
• Understanding of Sales and Marketing principles.
• Corporate governance requirements.

Skills

• Written communication and Business writing skills
• Analytical Skills
• Verbal Communication
• Assertiveness and Negotiation skills
• Problem solving
• Networking and Business etiquette

Professional selling skills in aftersales function Attributes

• Conceptual Thinking.
• Customer service orientation.
• Deadline driven.
• Flexibility and Pro-active.
• Attention to detail.
• Results orientation.