Administrator

FNB South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Johannesburg seeks an administrative support professional to streamline business processes and enhance service delivery. The role involves managing costs, building relationships with various stakeholders, resolving queries, and ensuring compliance with industry regulations. Candidates should possess strong administrative skills and a proactive approach to service delivery. The position offers the opportunity to manage performance and contribute to a collaborative team environment.

Qualifications

• Proactive, reliable, and efficient administrative skills.
• Ability to manage costs and expenses within a budget.
• Strong relationship management abilities with various stakeholders.
• Experience in resolving customer queries efficiently.
• Exceptional service delivery and innovative problem-solving.

Responsibilities

• Provide proactive administrative and operational support.
• Manage costs and cultivate relationships with stakeholders.
• Resolve customer queries and deliver exceptional service.
• Monitor legal and regulatory changes, ensuring compliance.

Job description

Job Location : Johannesburg, Gauteng, South Africa Application Deadline : February 13, 2026

Job Description

• To provide proactive, reliable, and efficient administrative and operational support within the designated functional area, ensuring seamless business processes.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

End Date: January 29, 2026