Transport jobs in Singapore

Position: Outbound Call Associate / Front Desk Floater – Customer Service Associate

We are seeking dedicated individuals to join our team in the following roles:

1. Outbound Call Associate

• Proactively contact and engage customers to gather critical information through surveys and telemarketing activities.
• Meet and achieve individual and company key performance indicators.
• Acquire strong knowledge of our products, services, culture, and processes.
• Provide quality customer service and prompt follow-up via phone and email.
• Listen to customer needs, probe to understand their intent, and offer alternative solutions.
• Resolve customer queries efficiently and escalate issues when necessary.
• Submit regular reports to the Team Lead and propose new ideas to improve performance.
• Perform other duties as assigned by the Team Lead and/or Branch Head.

1. Front Desk Floater – Customer Service Associate

• Flexible deployment to various locations around Singapore, such as Careers Connect (Woodlands/Paya Lebar).
• Manage all front desk duties proactively over the counter, phone, and email.
• Identify and profile customers to recommend relevant services.
• Ensure smooth customer transactions and deliver quality service.
• Perform administrative duties, manage appointments, and register customers.
• Prepare room logistics and necessary materials.
• Perform other duties as assigned by the Team Lead and/or Branch Head.

Candidate Requirements:

• Prior experience in outbound calling and front desk management preferred.
• Basic computer skills (Microsoft Excel and Word).
• Pleasant disposition with a positive attitude.
• Excellent customer service skills.
• Organized, self-motivated, and result-oriented.
• Ability to work under pressure and demonstrate a sense of urgency.
• Good verbal and written communication skills.
• GCE 'O' levels or above.

Working Hours:

• Option A: 8.30am to 6.00pm (Monday to Friday)
• Option B: 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Work Location: Ang Mo Kio