Quality Assurance à Singapour

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

• Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization.
• Ensure relentless listening and understanding of Customer's business needs and requirements.
• Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers.
• Deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability.

• Establish joint KPIs, long term joint business plans and initiatives with customers through alignment of priorities and target with customers.
• Own the Service Level metrics and drive cross-functional focus to improve performance.
• Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé to ensure cost efficiency while maintaining service level.
• Leverage technologies to increase visibility on downstream performance.

• Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase Customer satisfaction.
• Demonstrate the right Customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.
• Ensure Nestlé Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé).
• Organize and/or participate in customer satisfaction surveys/Top to Top meetings to gather insight on performance and drive market action plans.
• Look for benchmarking opportunities with peer companies and industry bodies.

• Demonstrate leadership to develop and motivate a high-performing customer oriented team (direct reports and virtual CSC teams) to meet or exceed customer expectations
• Strive for continuous improvement through benchmarking and keeping up with global examples of Customer Centricity.
• Implement Best Practices relevant to the market

• Design and align an agenda for sustainability initiatives with the customer to deliver a robust and progressive ESG objective that both Nestle and the Customer can proudly share with consumers / other customers

• 5 years experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• Has knowledge in finance including costing especially distribution costing and value chain.
• Has worked / been exposed to collaborative business development projects with the Trade (Retailer, Distributors etc) and Marketing / Sales.
• Has acquired Commercial and/or Supply Chain experience in dealing with the Trade.
• Has successfully lead projects and initiatives that require a Commercial and Supply Chain understanding and knowledge.