Customer Facing Supply Chain Manager

Nestlé SA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global food and beverage company in Singapore is seeking a Customer Service professional to enhance customer satisfaction and drive innovative supply chain solutions. This role requires strong leadership and the ability to collaborate effectively with customers. The ideal candidate will have at least 5 years of experience in a similar environment and a deep understanding of customer-centric practices. Join us in contributing to a more sustainable future.

Qualifications

• 5 years experience in Customer Service in a similar market environment.
• Knowledge in finance including costing and distribution costing.
• Experience with collaborative business development projects.

Responsibilities

• Embed Customer Centricity mindset and behaviours in the organization.
• Drive innovative Supply Chain Solutions.
• Establish joint KPIs with customers.

Skills

Customer Centricity mindset

Effective communication

Collaborative skills

Leadership

Job description

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Main Responsibilities

• Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization.
• Ensure relentless listening and understanding of Customer's business needs and requirements.
• Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers.
• Deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability.

Develop Customer Partnership Roadmaps and Drive Fresh Products Availability

• Establish joint KPIs, long term joint business plans and initiatives with customers through alignment of priorities and target with customers.
• Own the Service Level metrics and drive cross-functional focus to improve performance.
• Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé to ensure cost efficiency while maintaining service level.
• Leverage technologies to increase visibility on downstream performance.

• Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase Customer satisfaction.
• Demonstrate the right Customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.
• Ensure Nestlé Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé).
• Organize and/or participate in customer satisfaction surveys/Top to Top meetings to gather insight on performance and drive market action plans.
• Look for benchmarking opportunities with peer companies and industry bodies.

Drive team development to achieve “Best in Class” Customer Facing Supply Chain industry recognition

• Demonstrate leadership to develop and motivate a high-performing customer oriented team (direct reports and virtual CSC teams) to meet or exceed customer expectations
• Strive for continuous improvement through benchmarking and keeping up with global examples of Customer Centricity.
• Implement Best Practices relevant to the market

Drive Sustainability Agenda with Customer

• Design and align an agenda for sustainability initiatives with the customer to deliver a robust and progressive ESG objective that both Nestle and the Customer can proudly share with consumers / other customers

Key Experiences

• 5 years experience in Customer Service in a similar market environment or trade structure or operational experience in one of the following areas: Physical Logistics, Demand or Supply Planning, Warehouse Management, Transportation, Physical Logistics Projects
• Has knowledge in finance including costing especially distribution costing and value chain.
• Has worked / been exposed to collaborative business development projects with the Trade (Retailer, Distributors etc) and Marketing / Sales.
• Has acquired Commercial and/or Supply Chain experience in dealing with the Trade.
• Has successfully lead projects and initiatives that require a Commercial and Supply Chain understanding and knowledge.