Quality Assurance jobs in Singapore

- Handling customer inquiries:

Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.

- Issue resolutions:

Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.

- Customer data management:

Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.

- Order processing and tracking:

Processing customer orders, monitoring order status, and communicating updates to customers.

- Complaint management:

Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.

- Performance monitoring:

Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.

- Quality assurance:

Ensuring customer service interactions adhere to company standards and guidelines.

- Collaboration with other departments:

Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.

- Any other ad hoc duties.