Service Engineer and Audiology

Sonova Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading audiological solutions provider is seeking a Service Engineer in Singapore to support audiologists in delivering quality hearing care. Responsibilities include managing troubleshooting queries, conducting product quality checks, and ensuring compliance with local regulations. Ideal candidates should have a diploma in engineering and strong communication skills. This position is 100% onsite, focusing on customer support and product quality improvements.

Qualifications

• Candidates should possess a diploma or an advanced diploma in mechanical, electrical, mechatronic engineering, or a related field.
• Prior experience in audiology or the hearing instruments industry is a plus.
• Strong communication skills in the local language are required.

Responsibilities

• Handle and manage troubleshooting queries and support audiologists.
• Ensure product quality checks on outgoing hearing instruments.
• Develop and improve processes for product quality.

Skills

Strong communication skills

Customer support experience

Teamwork

Willingness to learn

Education

Diploma or Advanced Diploma in Engineering

BSc Degree in Audiology (Good to have)

Job description

Service Engineer and Audiology

At Sonova, we foster a world in which there is a solution to every hearing loss, and all people equally enjoy the delight of hearing. Our market‑leading innovation puts us at the forefront of audiological performance through clear rich sound experience. We continue to optimize efforts to match the growing needs of Singapore market.

This role supports Audiologists in providing high‑quality hearing care to patients of all ages. It includes providing Technical and Educational support to our customers across Singapore, liaising directly with SOCV production team and our Singapore customers to deliver quality products to our end‑users, and ensuring that our products are registered on a timely manner with HSA (Singapore).

Roles and Responsibilities

• Handle and manage all troubleshooting queries, support Audiologists to manage hospital/private clients on related product technical issues, solving and understanding of end‑users’ service and repair needs (follow‑up). This includes internal communication with SOCV production team using Sales Force.
• Ensure product quality is checked and tested on outgoing hearing instruments.
• Product homologation and/or registration.
• Develop, refine and continuous improvement on process for product quality improvement and smooth workflow. Maintain overall quality standards and Phonak procedures.
• Ensure Phonak Target Software is updated for our hospital customers.
• Provide FM fitting to children in school, training to parents and teachers in line with MOE Tender.
• Provide technical and troubleshooting training for hearing and Roger devices to Phonak customers.
• Maintain and ensure calibration of audiometric equipment, assisting with hearing aid repairs.
• Assist with ear mold impressions and liaise with internal stakeholders on customer requirements on custom‑made earpiece ordered.

This role is 100% onsite due to operational needs.

What we look for:

• Diploma or Advance Diploma in Mechanical, Electrical, Mechatronic Engineering, or related Engineering Diploma. and BSc Degree in Audiology (Good to have)
• Prior experience in audiology or related hearing instrument industry is a plus
• Strong communication skills within local language (reading, writing, and conversational)
• Willing to learn new things and is a good teammate.
• Experience in customer support.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.