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Customer Lifecycle Management (CLCM) VP – Insurance | Contract
Job summary
A leading staffing agency in Singapore seeks an experienced business manager to support customer operations in the insurance industry. The ideal candidate will have 8-10 years of relevant experience and a Bachelor’s degree in business. Responsibilities include managing cross-functional teams, delivering customer operating plans, and applying strategic insights to improve profitability. Strong leadership, analytical skills, and adaptability in a dynamic environment are essential for this role.
Qualifications
- 8–10 years’ experience in business management within the insurance industry.
- Experience managing multiple priorities in agile environments.
- Good understanding of insurance products and distribution models.
Responsibilities
- Contribute to the CLCM Forum and chair meetings when needed.
- Support delivery of the Customer Operating Plan and manage key metrics.
- Lead cross-functional teams to execute customer campaigns.
Skills
Education
Tools
- Contribute to the CLCM Forum and act as deputy when required, including chairing forums or attending cross-functional steering committees.
- Support delivery of the Customer Operating Plan (COP) and manage CLCM metrics, including forecasting and performance tracking.
- Lead agile cross-functional teams (Marketing, Customer Experience, Data & Analytics, Digital, Distribution) to execute customer campaigns and initiatives for lead generation, new-to-insurance (NTI) acquisition, and retention strategies.
- Collaborate with internal teams to leverage data analytics, marketing, and digital touchpoints for customer and distributor engagement.
- Use insights and analytics to recommend business priorities and actions that improve portfolio quality and profitability.
- Manage resource prioritization and future demand planning to achieve business objectives.
- Ensure best-in-class project management, documentation, and compliance with internal and regulatory requirements.
- Bachelor’s degree in a relevant business discipline.
- 8–10 years’ experience in business management (distribution, performance, customer management) within the insurance industry.
- Proven experience as an agile-trained project leader, with ability to manage multiple priorities.
- Good understanding of insurance products and distribution models.
- Expertise in strategy, analytics, planning, marketing, product profitability modelling, and financial analysis.
- Familiarity with digital platforms, CRMs, marketing automation, customer insights, and segmentation modelling.
- Strategic thinker with problem-solving skills and ability to innovate.
- Excellent leadership, communication, and stakeholder management skills.
- Self-starter with energy and adaptability in a dynamic environment.
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at cristina.malijan@manpower.com.sg
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.