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Sr/ Customer Support Associate (Appointment & Contact Centre)
Job summary
A leading healthcare institution in Singapore is seeking a Sr/Customer Support Associate. You will manage patient enquiries and appointments while ensuring high standards of communication and record-keeping. The ideal candidate has strong communication skills and a background in healthcare support. This role follows office hours on weekdays with half-day shifts on alternate Saturdays.
Qualifications
- Professional Certificate/NITEC/Higher NITEC or Diploma required.
- Strong communication skills with a patient-focused mindset.
- Ability to maintain accurate records in a fast-paced environment.
Responsibilities
- Handle patient enquiries and appointment scheduling.
- Coordinate medical appointments across specialties.
- Process referrals from primary care physicians.
Skills
Education
Institution: Tan Tock Seng Hospital
Family Group: Ancillary
Working in TTSH's Appointment and Contact Centre, you will be required to:
- Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
- Coordinate medical appointments across various specialties and clinics
- Process referrals from primary care physicians and external specialists
- Send appointment reminders and follow-up communications
- Maintain accurate patient records in the hospital appointment system
- Document all patient interactions in the CRM system
- Provide clear guidance on appointment preparation and clinic locations
- Support patients with special requirements or urgent medical needs
- Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
- Strong communication skills with a patient-focused mindset
- Attention to detail and ability to maintain accurate records
- Capability to handle multiple tasks in a fast-paced environment
- Professional and empathetic approach to patient concerns
- Basic computer literacy
- Team player with a positive attitude
- Working hours : Office hours on weekdays and half day on alternate Saturday.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.