Senior / Patient Service Associate, Inpatient Operations

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks Patient Service Associates to provide exceptional service to patients. The role involves assisting with payment collection, financial counselling, and securing follow-up appointments. Candidates should have a minimum of GCE N Levels and at least a year of customer service experience. Rotating shifts and strong interpersonal skills are essential.

Qualifications

• 1 year of working experience in customer service.
• Willingness to work rotating shifts including weekends and public holidays.

Responsibilities

• Assist in the collection of payment for discharging patients.
• Conduct financial counselling for inpatient stay/charges.
• Obtain follow up appointment for Inpatient patients.
• Help in additional responsibilities as assigned by supervisors.

Skills

Excellent interpersonal and communication skills

Customer service experience

Ability to work with all levels of staff

Passion to serve patients

Education

Minimum GCE N Levels

Job description

The Opportunity

We are looking for Patient Service Associates to be the ambassador of the organisation for providing excellent patient service to our patients.

Responsibilities

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts (9am to 6pm / 11am to 8pm), including weekends and public holidays with 2 days off a week.

About us

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “ Incredible Care & Health, Together ”, reach out to us today.