Sr/ Customer Support Associate (Appointment & Contact Centre)

Tan Tock Seng Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Sr/Customer Support Associate. You will manage patient enquiries and appointments while ensuring high standards of communication and record-keeping. The ideal candidate has strong communication skills and a background in healthcare support. This role follows office hours on weekdays with half-day shifts on alternate Saturdays.

Qualifications

• Professional Certificate/NITEC/Higher NITEC or Diploma required.
• Strong communication skills with a patient-focused mindset.
• Ability to maintain accurate records in a fast-paced environment.

Responsibilities

• Handle patient enquiries and appointment scheduling.
• Coordinate medical appointments across specialties.
• Process referrals from primary care physicians.

Skills

Strong communication skills

Attention to detail

Basic computer literacy

Team player

Education

Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Sr/ Customer Support Associate (Appointment & Contact Centre)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.