Healthcare jobs in Singapore

Operations Executive will form part of the HQ Company Core Team, with direct reporting to the Operations Manager, and dotted line to COO / CMO.

Operations Executive will work closely with his / her peers in HQ(Financial Manager and Business Development Manager) to provide a consolidated healthcare management service for ULTIMED HEALTH CLINICS PTE LTD

Main place of work will be at the HQ main office. He / she is however expected to be mobile and rove around to the various clinic locations as part of his / her work requirements, or as required by the COO / CMO / Ops Manager, to ensure his / her duty (outlined below) is fulfilled.

• Work with COO / CMO and HQ Core team to plan and execute all clinic set-up activities, especially in matters pertaining to (non-exhaustive)
• Taking part and providing inputs to the COO / CMO and the Board in the conduct of location recce, renovation planning
• Assist to ensure centres are planned with ample space allocation provided for specific clinical activity / emergency considerations;
• To ensure that planned layout and set-up will enable clinical operations to occur seamlessly taking into account;
• Infection Control requirements (disinfection, airflow and ventilation etc),
• Specimen storage and handling,
• Cold-Chain management, (Ambient room temperature, Fridge location / UPS ~ Un-interruptible Power Supply)
• Dispensary allocation (High Alert, Special Handling & Controlled Drugs)
• Medical Records Office, security & PDPA requirements,
• Tracking of development and progress of various clinic setting up based on Business Plan schedule
• To partake in procurement for the various clinic locations, for clinic equipment, supplies, medication & consumables
• Ready the relevant composition and number of hires for various centres as per hiring strategy stated in Business Plan
• MOH HCSA licensing application, inspection and approval
• CMS Set-up
• Fire & Safety management
• Assist the COO / CMO in contract negotiations and implementation with partner labs, biohazard waste company, drug and consumable supplier in matters pertaining to operational workflow
• To assist in On-boarding of clinics into respective relevant Medisave, CHAS, PHPC, TPA panels, PCN and Healthier SG enrolment etc
• Provide regular reporting (daily, weekly and monthly, on various clinic-operations parameters as and when requested by COO / CMO
• Ensuring all client contract implementation are executed and billed accurately as required, by way of proper Contract Implementation Form (CIF) usage and training / briefing of clinic staff, maintaining service quality and cost efficiencies
• Monitor all other matters pertaining to each centre’s unique locale, service provisions, staff composition and clientele – incorporating the necessary resources to resolve matters efficiently, raising to higher management wherever required

Day-to-day Operations

1. Ensure that all Centres are operationally ready at start of day in terms of adequate manpower (including Doctors), sufficient medication and consumables and other resources integral to clinic operations
2. Assist the Operations Manager to consolidate all clinic-level orders for medication, COG’s and other required ad hoc special orders, before final approval from COO / CMO
3. Assist the Operations Manager to process Leave application, to maintain a robust roster for Doctors & other clinic staff
4. Be the Process owner and conjure the necessary SOP (non-exhaustive) for the following operational day-to-day activity to ensure standardization across the whole business / centres – working with the Operations Managers in
5. new hire onboarding & training
6. CMS set-up
7. clinical & service matters (patient feedback, complaints, incident reports, service recovery)
8. clinic-level financials (accurate billing / claims),
9. supply and inventory management (drugs and consumables),
10. biohazard waste management
11. legislative requirements (license application & renewals)
12. infection control standards / disinfection protocols
13. clinic IT-downtime protocol
14. equipment servicing and preventive maintenance
15. staff P-File Management (working with HR)
16. Work with Operations Manager to ensure day-to-day employee standards, compliance and discipline is maintained
17. Participate in regular meetings and briefings with HQ Core Team, Area / Clinic Managers / Clinic Supervisors to review all operational issues including clinic and staff performance, urgent matters for rectification, feedbacks from staff etc
18. To dutifully execute and complete all other tasks assigned by COO / CMO as per business requirements

• Past experience in a similar role is a must,
• Familiar with clinic set-up, operating systems, TPA claims submission
• Conversant in SOP generation and language
• Familiar with process and quality improvement matrices