Network Engagement Executive

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare management company located in Singapore is looking for a qualified individual to oversee the daily operations of their panel network. This involves implementing strategies to meet client needs and business objectives. Candidates should possess a degree in any discipline and have over 3 years of relevant experience in vendor or healthcare management. Strong communication, negotiation, and problem-solving skills are essential. The role requires interaction with various stakeholders and the ability to manage multiple responsibilities effectively.

Qualifications

• More than 3 years’ experience in vendor / medical / event / loyalty management.
• Relevant working experience in TPA, insurance or healthcare industry will be an added advantage.

Responsibilities

• Responsible for the daily running and management of the panel network throughout Singapore.
• Lead in implementing strategies to support the clients’ requirement and company business objectives.
• Conduct needs assessments, performance reviews and cost / benefit analysis.
• Identifies service requirements and establishes quality standards.
• Track and report key functional metrics.
• Develop and implement setup/training process for provider.
• Liaises with relevant parties to resolve escalated issues.
• Supports the Account Management team in meeting clients’ expectations.
• Recruit and retain all panel providers (Hospitals and Clinics).

Skills

Knowledge of sourcing and pricing process

Good communication skill

Excellent negotiation and networking technique

Problem solving

Training and development

Process improvement and managing change

People Management

Experience in collecting and analysing data

Language Proficiency (English / Mandarin / Bahas Malaysia / Bahasa Indonesia)

Education

Degree in any discipline

Job description

Position Details

Purpose of Position:

Responsible for the daily running and management of the panel network throughout Singapore through effective use of the resources. Lead in implementing strategies to support the clients’ requirement and company business objectives.

Key Performance Indicators:

• Sourcing strategies are relevant and updated to meet the changing needs
• Service Level Agreement are met constantly
• Closing of all escalation within the agreed timeline
• To provide support to staffs as required for problem solving client/panel issues
• Set up and implementing new protocol within the stipulated timeframe
• Low complaint rate with regards to the network

Key Roles and Responsibilities:

• Conducts needs assessments, performance reviews and cost / benefit analysis to develop strategies in maintaining panel ABS
• Identifies service requirement and establish quality standard for the department and service provider
• Track and report key functional metrics to contain expenses and improve effectiveness.
• Develop and implement setup/training process for provider
• Liaises with relevant parties to resolves issues that have been escalated
• Planning and monitoring the use of expenditures to meet team budget.
• Supports the Account Management team in meeting clients’ expectation.
• Recruit and retain all panel providers (Hospitals and Clinics)

Employee Specification

Key Skills:

• Knowledge of sourcing and pricing process
• Good communication skill
• Excellent negotiation and networking technique
• Problem solving
• Training and development
• Process improvement and managing change
• People Management
• Experience in collecting and analysing data
• Language Proficiency (English / Mandarin / Bahas Malaysia / Bahasa Indonesia)

Qualifications:

• Education: Degree in any discipline
• Experience: More than 3 years’ experience in vendor / medical / event / loyalty management. Relevant working experience in TPA, insurance or healthcare industry will be an added advantage.

Expected Behaviour Traits

• Like to interact with people
• Customer Service Oriented
• Able to multitask
• Resourceful and can think out of the box
• Results oriented and able to work under pressure
• Excellent people skill
• Adapt to changes quickly

Consent Statement

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.