Business/Support Analyst - Mobile App & Kiosk Project

National Healthcare Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a skilled Business/Support Analyst for its mobile and kiosk project. The successful candidate will bridge business requirements with technical implementation, ensuring seamless user experiences. Responsibilities include gathering requirements, process analysis, user experience design, and project management. Applicants should have a Bachelor's degree, over 3 years of experience in business analysis, and a strong grasp of Agile methodologies. Join this dynamic team to innovate in healthcare technology.

Qualifications

• 3+ years of experience in business analysis, preferably with mobile/web applications.
• Strong understanding of Agile/Scrum methodologies.
• Experience with user journey mapping and process optimization.

Responsibilities

• Collaborate with stakeholders to define business needs for mobile app and kiosk functionalities.
• Map current workflows and identify optimization opportunities.
• Coordinate with various teams and track project progress.

Skills

Business analysis

Agile/Scrum methodologies

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

AzureDevOps

Planner

Job description

Business/Support Analyst - Mobile App & Kiosk Project

Family Group: Administration

Position Overview

We are seeking a skilled Business/Support Analyst to drive the development of our innovative mobile application and self-service kiosk solution. The ideal candidate will bridge business requirements with technical implementation, ensuring seamless user experiences across both digital platforms.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to define and document business needs for mobile app and kiosk functionalities
• Process Analysis: Map current workflows and identify optimization opportunities for digital transformation
• User Experience Design: Work with UX/UI teams to ensure intuitive interfaces for both customer and admin users
• Technical Documentation: Create detailed functional specifications, user stories, and acceptance criteria
• Project Management: Coordinate with various teams, track progress, and ensure timely delivery
• Testing & Quality Assurance: Develop test plans and validate solutions against business requirements
• Stakeholder Communication: Facilitate meetings, document minutes, present findings, and manage expectations across departments

Requirements

• Bachelor's degree in Business, Computer Science, or related field
• 3+ years of experience in business analysis, preferably with mobile/web applications
• Strong understanding of Agile/Scrum methodologies
• Proficient in requirements documentation tools (AzureDevOps, Planner and etc.)
• Experience with user journey mapping and process optimization
• Excellent analytical, communication, and problem-solving skills
• Knowledge of kiosk technology and mobile app development lifecycle preferred
• Monitor system support metrics and identify trends in user queries and report findings