lavori da Entry Level in località Singapore

Responsibilities

• Handle customer sales inquiries which include but not limited to: quoting of selling price to meet product’s specifications and following up with official quotations if required; advising on material availability.
• Review the quotes with customer to secure order.
• Process the orders received which include but not limited to: acknowledge & issuances of customer orders (e.g., customer P.O numbers, pricing, etc); advising customer on the estimated delivery dates.
• Make necessary arrangements for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
• Process and release invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
• Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders: use inhouse system to check delivery status for customers; work collaboratively with departments, liaise with suppliers and update customers timely.
• Resolve customer complaints and issues which involve: handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.; escalating unsolved cases to the relevant stakeholders and departments; ensuring that customer is satisfied before the case can be closed; participate in continual improvements and apply best practices for management of customer service functions.

Requirement

• Able to start work in short notice/ immediately
• Plus point to have industrial educational background or experience
• Comfortable on learning/understand Technical related such as measurement, flow frequency.
• Able to travel to customer at least 3-4 times in a year (Indonesia, Vietnam, Thailand and etc)
• NO agent needed.
• NO foreign quota available.