Indoor Sales Executive (Non-commission role)

YAMARI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading sales company in Singapore is looking for an Executive for an Indoor Sales role at the entry level. You will handle customer sales inquiries, process orders, and coordinate deliveries while ensuring customer satisfaction. The ideal candidate is ready to start immediately, has an industrial background, and is comfortable with technical concepts. This position requires occasional travel to Southeast Asia and offers the opportunity to gain hands-on experience in a dynamic environment.

Qualifications

• Ability to handle customer sales inquiries and provide quotes.
• Experience in processing and releasing invoices.
• Comfortable learning technical details such as measurements.

Responsibilities

• Handle customer sales inquiries including quoting prices.
• Process customer orders and coordinate delivery.
• Monitor outstanding order statuses and resolve complaints.

Skills

Customer service

Sales inquiries

Order processing

Basic technical knowledge

Education

Industrial educational background or experience

Job description

(Indoor Sales) - Executive - Entry level

Responsibilities

• Handle customer sales inquiries which include but not limited to: quoting of selling price to meet product’s specifications and following up with official quotations if required; advising on material availability.
• Review the quotes with customer to secure order.
• Process the orders received which include but not limited to: acknowledge & issuances of customer orders (e.g., customer P.O numbers, pricing, etc); advising customer on the estimated delivery dates.
• Make necessary arrangements for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
• Process and release invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
• Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders: use inhouse system to check delivery status for customers; work collaboratively with departments, liaise with suppliers and update customers timely.
• Resolve customer complaints and issues which involve: handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.; escalating unsolved cases to the relevant stakeholders and departments; ensuring that customer is satisfied before the case can be closed; participate in continual improvements and apply best practices for management of customer service functions.

Requirement

• Able to start work in short notice/ immediately
• Plus point to have industrial educational background or experience
• Comfortable on learning/understand Technical related such as measurement, flow frequency.
• Able to travel to customer at least 3-4 times in a year (Indonesia, Vietnam, Thailand and etc)
• NO agent needed.
• NO foreign quota available.