Customer Service Manager jobs in Indonesia
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Head of Sales and Operations
Job summary
A retail company in Singapore is seeking a Head of Sales and Operations to lead its lady fashion business across store and e-commerce operations. The ideal candidate should have at least 5 years of experience in e-commerce retail, exceptional sales leadership, and team management skills. This is a full-time on-site role requiring a commitment to excellence in both sales and operational management.
Qualifications
- 5+ years of experience in e-commerce retail with a focus on sales and operations.
- Proven record of achieving sales growth.
- Strong leadership skills with experience in team management.
Responsibilities
- Develop and execute sales strategies to meet business objectives.
- Oversee store and e-commerce operations.
- Lead and coach a high-performing sales team.
Skills
Tools
Job Summary:
We're looking for a seasoned Head of Sales and Operations to lead our lady fashion retail business, covering both store and e-commerce operations. The ideal candidate will have at least 5 years of experience in e-commerce retail, with a strong background in sales, operations, and team management.
- Sales Leadership: Develop and execute sales and marketing strategies to meet business objectives
- Lead and manage a sales team to achieve sales targets and provide excellent customer service
- Operational Management: Oversee store operations, including inventory management, visual merchandising, and customer service
- Manage e-commerce operations, including order fulfillment, inventory management, and customer service
- Digital Presence: Develop and execute e-commerce strategies to drive revenue growth and customer engagement
- Manage and optimize product listings and sales across e-commerce and/or social media platforms such as Amazon, Shopify, Shopee, Lazada, TikTok, Facebook, Instagram etc, where it is effective to do so.
- Monitor and analyze online sales data and metrics.
- Team Management: Lead and develop a high-performing team of sales and operations staff
- Provide coaching, encouragement, training, and development opportunities to team members
- Strategy and Planning: Develop and execute business plans to drive sales growth and improve operational efficiency
- Analyze overall sales data and market trends to inform business decisions
- At least 5 years of experience in e-commerce retail, with a strong background in sales and operations
- Proven track record of sales growth and operational excellence
- Excellent leadership and team management skills
- Strong analytical and problem-solving skills
- Experience with e-commerce platforms, inventory management systems, and social media platforms
- Strong understanding of customer service principles and retail operations
- Please note that this is a position that requires 100% full-time commitment. Successful candidate is required to work on site, and is not allowed to work with another company on a part-time and consultancy basis.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.