Customer Service Manager jobs in United States

We are looking for candidates with strong business acumen to unleash high potential at Hilti, starting as Account Manager. This is no ordinary job. Our people come from all different backgrounds with a shared dedication to high performance, consistent results and outstanding customer service.

• Directly report to Area Sales Manager and work in roles requiring frequent visiting of customers on-site, in construction sites and plants, as well as offices and warehouses.
• Engage in consultative selling, with professional knowledge in products, market and service as fundamental to develop and grow the assigned sales territories.
• Identify new sales potential and convert leads into customers, focusing on nurturing relationships with warm and responsive clients rather than traditional cold calling.
• Handle day-to-day challenging tasks and responsibilities to pave the way toward becoming an ambitious market leader.

• Degree in any discipline
• At least 3 years of sales experience or equivalent customer-facing experience gained in MNCs
• Previous experience in Construction would be highly advantageous
• Excellent communication and interpersonal skills
• Dynamic personality with strong winning and high-performance mindset
• Self-motivated and a quick learner
• Highly adaptable with a “can-do” attitude
• A driving license is essential based on the nature of the position

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

We’ll give you what you need to excel in your role, including ongoing training from the start. Your responsibilities will be great and, with them, we\'ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

On top of these, we have a thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.