Head of Sales and Operations

TASINEWYORK PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A retail company in Singapore is seeking a Head of Sales and Operations to lead its lady fashion business across store and e-commerce operations. The ideal candidate should have at least 5 years of experience in e-commerce retail, exceptional sales leadership, and team management skills. This is a full-time on-site role requiring a commitment to excellence in both sales and operational management.

Qualifications

• 5+ years of experience in e-commerce retail with a focus on sales and operations.
• Proven record of achieving sales growth.
• Strong leadership skills with experience in team management.

Responsibilities

• Develop and execute sales strategies to meet business objectives.
• Oversee store and e-commerce operations.
• Lead and coach a high-performing sales team.

Skills

Sales leadership

Team management

Analytical skills

Problem-solving skills

Tools

E-commerce platforms

Inventory management systems

Social media platforms

Job description

Job Summary:

We're looking for a seasoned Head of Sales and Operations to lead our lady fashion retail business, covering both store and e-commerce operations. The ideal candidate will have at least 5 years of experience in e-commerce retail, with a strong background in sales, operations, and team management.

Key Responsibilities:

• Sales Leadership: Develop and execute sales and marketing strategies to meet business objectives
• Lead and manage a sales team to achieve sales targets and provide excellent customer service
• Operational Management: Oversee store operations, including inventory management, visual merchandising, and customer service
• Manage e-commerce operations, including order fulfillment, inventory management, and customer service
• Digital Presence: Develop and execute e-commerce strategies to drive revenue growth and customer engagement
• Manage and optimize product listings and sales across e-commerce and/or social media platforms such as Amazon, Shopify, Shopee, Lazada, TikTok, Facebook, Instagram etc, where it is effective to do so.
• Monitor and analyze online sales data and metrics.
• Team Management: Lead and develop a high-performing team of sales and operations staff
• Provide coaching, encouragement, training, and development opportunities to team members
• Strategy and Planning: Develop and execute business plans to drive sales growth and improve operational efficiency
• Analyze overall sales data and market trends to inform business decisions

Requirements:

• At least 5 years of experience in e-commerce retail, with a strong background in sales and operations
• Proven track record of sales growth and operational excellence
• Excellent leadership and team management skills
• Strong analytical and problem-solving skills
• Experience with e-commerce platforms, inventory management systems, and social media platforms
• Strong understanding of customer service principles and retail operations
• Please note that this is a position that requires 100% full-time commitment. Successful candidate is required to work on site, and is not allowed to work with another company on a part-time and consultancy basis.