Key Account Manager, Hyperscale Data Center

Eaton Corporation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global leader in power management is seeking a Key Account Manager for Hyperscale Data Center in Singapore. This role involves managing major customer accounts and leading business development initiatives. Candidates should have substantial experience in account management within a global framework. Strong communication, organization, and negotiation skills are essential for success in this dynamic environment.

Qualifications

• Minimum 3 years managing global or enterprise accounts.
• 7 years equivalent experience in similar role.

Responsibilities

• Provide day-to-day account management and business development.
• Lead interaction with named accounts and manage sales initiatives.
• Collaborate with global teams to ensure customer satisfaction.

Skills

Forecast and pipeline management

RFP/RFT process

Time management

Communication skills

Negotiation skills

Leadership

Education

Tertiary Degree in a technical or business field

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Key Account Manager, Hyperscale Data Center in Eaton’s electrical business, based in Singapore.

This role leads the day-to-day interaction with these named accounts for all aspects of Eaton. They will be the face of Eaton in front of all titles and roles within the customer.

The primary responsibilities of this position are to provide day-to-day account management and business development of Eaton’s hyperscale data center customers.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

What you’ll do:

The primary responsibilities of this position are to provide day-to-day account management and business development of Eaton’s hyperscale data center customers.

A. Leads the day-to-day interaction with these named accounts for all aspects of Eaton. They will be the face of Eaton in front of all titles and roles within the customer.

B. Proactively manages current and future business with the named accounts

C. Assumes all account management and business development duties for each named account. This includes but is not limited to:

• Proactive meetings for current and future business
• Addresses any short- and long-term concerns and issues
• Manages a pipeline and forecast for each named account, as well as an overall pipeline and forecast for Eaton’s APAC business
• Takes the commercial and relationship lead in responding to RFP, RFT’s and RFI’s
• Participates in formal and informal meetings
• Hunts for new business within these named accounts

D. Assists all countries in the APAC Region to resolve issues, help drive business and be the gateway into local hyperscale customer teams

E. Assumes role as the point of escalation for hyperscale customers where required

F. Works closely with Eaton global data center teams, especially the relevant GAM’s (Global Account Manager’s)

G. Organises and participates in QBR’s (Quarterly Business Reviews) with each hyperscale customer

H. Works closely with applications engineering, bid management and service teams to ensure a seamless customer experience.

I. To be committed & responsible for Quality Management System:

• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications:

Tertiary Degree in a technical or business field, OR

7 years of equivalent experience in an equivalent role.

Minimum 3 years managing global or enterprise accounts.

Skills:

• Strong working knowledge forecast and pipeline management.
• Experience in RFP/RFT process and submittals
• Ability to adapt to change and be flexible
• Superb time management skills
• Ability to keep calm under pressure during conflict and deadlines
• Excellent communication skills, able to engage at all levels
• Leadership and executive presence when dealing with C-level
• Highly organised, with a demonstratable sales and cadence process
• Self-starter and self-motivated
• Excellent persuasion and negotiation skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.