12 Months Customer Experience Specialist, Raffles Place

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Experience Specialist in Singapore to enhance customer communications and improve customer journeys. The ideal candidate will have at least 3 years of experience in customer experience and possess excellent communication skills. This role offers the opportunity to work collaboratively across teams to define best practices and drive continuous improvement.

Qualifications

• At least 3 years of experience in customer experience or related fields.
• Ability to interpret and translate complex concepts into simple communications.
• Familiarity with the insurance sector is a plus.

Responsibilities

• Support and execute projects to improve customer communication.
• Define and analyze customer journeys for improvement.
• Collaborate with teams to enhance customer communication experiences.
• Craft and review customer communications to ensure clarity.

Skills

Excellent communication skills

Strong attention to detail

Team player

Proactive and customer-first mindset

Job description

Are you passionate about creating exceptional customer experiences?

We are looking for a Customer Experience Specialist to join our dynamic team and drive initiatives that enhance customer communications and journeys across various touchpoints.

What you will be doing:

• Support and execute transformation projects aimed at improving customer communication and experiences.
• Define, map and analyse customer journeys to identify pain points and opportunities for improvement.
• Work with different functional teams including Marketing, Operations, UI/UX team to define and co-create best-in-class customer communications experiences.
• Craft, edit and review communications to our customers; simplify complex information (operational, technical and legal jargon and move towards simple, customer-friendly language and format that is aligned with AIA’s brand tone of voice.

Who we are looking for:

• Excellent communication skills, both written and verbal, able to interpret and translate complex concepts into simple, customer-friendly communications
• Strong attention to detail and ability to spot inconsistencies or areas for improvement
• Team player with ability to work in cross functional teams across the organisation, navigate conflicting viewpoints and drive alignment.
• A proactive, curious and customer-first mindset with a “can-do” attitude and passion for continuous improvement.Comfortable working under time pressure.
• At least 3 years of experience in customer experience, communications or related fields. Basic understanding of the insurance will be a plus