Sales Executive (Front Desk)

NOVAHEALTH TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A health and wellness clinic in Singapore seeks a motivated Receptionist to greet patients, manage appointments, and promote TCM services. The ideal candidate has strong sales skills, prior customer service experience, and is bilingual in English and Mandarin. This role offers competitive pay, commission, and numerous benefits.

Benefits

Competitive base salary

Commission and performance bonuses

Staff discounts on TCM treatments

Qualifications

• Strong sales and communication skills with a track record of meeting sales targets.
• Prior experience in reception, front desk, or customer service roles, preferably in healthcare.

Responsibilities

• Greet and welcome patients at the front desk.
• Proactively promote TCM services and achieve sales targets.
• Manage patient records and billing effectively.

Skills

Customer service

Sales orientation

Interpersonal skills

Education

GCE O-Level or equivalent

Diploma in business, healthcare, or hospitality

Tools

Microsoft Office

Clinic management systems

Job description

Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care. We are looking for a motivated and customer-focused Receptionist with strong sales orientation to join our team.

Key Responsibilities

• Front Desk Management
  Greet and welcome patients with warmth and professionalism.
  Handle appointment scheduling, patient registration, and enquiries via phone, email, and walk-ins.
  Manage clinic’s reception area to ensure a pleasant and professional environment.
• Sales & Patient Engagement
  Proactively promote TCM services, packages, and memberships to patients.
  Educate patients on available treatments and wellness programmes.
  Achieve monthly sales targets for memberships, packages, and products.
  Follow up with patients to encourage return visits and package renewals.
• Administrative Support
  Manage patient records accurately and confidentially.
  Process billing, payments, and issue receipts.
  Provide administrative and operational support to clinic management as needed.

Requirements

• Minimum GCE O-Level or equivalent; diploma in business, healthcare, or hospitality is an advantage.
• Prior experience in reception, front desk, or customer service roles, preferably in healthcare, wellness, or spa environment.
• Strong sales and communication skills with a track record of meeting or exceeding sales targets.
• Pleasant personality with excellent interpersonal and customer service skills.
• Proficient in Microsoft Office and comfortable with clinic management systems.
• Able to work weekends and clinic operating hours (5-day work week, rostered off-days).
• Bilingual in English and Mandarin (to liaise with Mandarin-speaking patients).

What We Offer

• Competitive base salary with commission and performance bonuses.
• Staff discounts on TCM treatments and wellness packages.
• Training in TCM products and service knowledge.
• Friendly and professional working environment with career growth opportunities.