Customer Service Specialist

Tee Hai Chem Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading chemical company in Singapore is seeking a dedicated professional to handle customer inquiries and feedback while ensuring smooth logistics and documentation processes. The ideal candidate should possess a Diploma in Business Admin and at least 2 years of relevant experience, with proficiency in Microsoft Office. Knowledge of SAP will be an added advantage. This position operates on a 5-day work week from 8.00am to 5.00pm, with company transport provided from various pickup points.

Benefits

Company transport provided at designated pick-up points

Qualifications

• At least 2 years working experience in related field.
• Knowledge of SAP is an added advantage.
• Proficiency in Microsoft Office required.

Responsibilities

• Accept order inquiries from customers and respond with follow-up queries.
• Handle and resolve customer feedback.
• Ensure proper communication of deliveries to customers.
• Coordinate with logistics for on-time delivery.
• Verify certificate of analysis and compliance.

Skills

Customer communication

Problem-solving

Organizational skills

Proficiency in Microsoft Office

Education

Diploma in Business Admin

Tools

SAP

Job description

Accepting order inquiries from customers and responding with follow-up queries.

Handling and resolving customer feedbacks.

Ensure all deliveries to customers are properly communicated to all parties.

Co-ordinate with Logistics/ 3rd party to ensure on-time delivery.

Verify certificate of analysis/ compliance, applying inspection status.

Preparing, generating and distributing order acknowledgements and daily reports.

Maintaining database of customer contacts.

Maintain good filing and retrieval system to ensure easy access of work documents.

Any other duties as assigned,

Knowledge and Skills Requirement

Diploma in Business Admin

At least 2 years working experience in related field.

SAP knowledge is an added advantage

Proficiency in Microsoft Office.

Other information

5-days work week (Monday to Friday)

Working Hours: 8.00am to 5.00pm

Company transport provided at designated pick-up point (Jurong West, Boon Lay, Lakeside, Jurong East, Serangoon, Bukit Panjang, Choa Chu Kang, Woodlands MRT)