Export Customer Service Executive - KT

Pasona; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A multinational organization in Singapore is seeking a Logistics Executive to provide exceptional customer service and manage export documentation. The ideal candidate must have a diploma in logistics, 5 years of relevant experience, and strong communication skills. Familiarity with computer applications like Excel is essential. This role operates Monday to Friday and alternate Saturdays.

Benefits

Basic salary + AWS + VB

Working hours Monday to Friday, alternate Saturdays

Qualifications

• 5 years’ experience within the same industries/field preferred.
• Basic knowledge of computer applications.
• Ability to work with patience, flexibility, and hospitality.

Responsibilities

• Liaise with customers and provide reliable service.
• Ensure flight details are provided within 1 hour of booking.
• Check export document compliance for export work orders.
• Apply correct export permits promptly.
• Monitor onboard status and inform customers of irregularities.

Skills

Customer service

Communication

Flexibility

Attention to detail

Education

Diploma in Logistics or related discipline

Tools

Excel

Word

PowerPoint

Job description

• Multinational Organisation
• Basic Salary + AWS + VB
• Nearest MRT: Tanah Merah
• Working Hours: Monday to Friday (9:00~17:30) Alternate Saturday, (9:00~13:00)

Job Description:

• Liaise with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call promptly
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

• Diploma in Logistics or any relate discipline
• 5 years’ experience within the same industries / field is preferred
• Require basic knowledge of computer (e.g. Excel, Words, PowerPoint etc.)
• Person who can work with patience, flexibility, and hospitability
• Able to commit 5.5 working days (Alternate Saturday)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.