Call Centre (Government Customer Service) - Up to $2600 per month | Yio Chu Kang

Cornerstone Global Partners; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Call Centre representative in Singapore to support government customer service. The role involves handling calls, providing solutions, and ensuring caller satisfaction in a fast-paced environment. Candidates should have a passion for customer service and an ability to manage stress effectively. Starting salary is up to $2,600 per month with potential incentives.

Benefits

KPI incentive up to $250

Training and learning opportunities

Qualifications

• A passionate approach to customer service is essential.
• Candidates must manage stress effectively in a fast-paced environment.

Responsibilities

• Answer and make calls to address client needs and complaints.
• Respond efficiently to callers and provide possible solutions.
• Engage in active listening and clarify caller information.

Skills

Customer service passion

Ability to work in stressful environments

Active listening

Job description

Call Centre (Government Customer Service) - Up to $2600 per month | Yio Chu Kang

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Requirement

Able to work for 5.5 days work week

Passionate in customer service role.

Able to handle in a stressful and fast pace environment.

Others

Salary - Starting from $2400 per month(Up to $2,600)

KPI incentive of up to $250 will be given upon confirmation staff.