Customer Service Executive (Freight Forwarding / Logistics)

MCi Career Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and freight forwarding company in Singapore is looking for a Customer Service Executive to support their export operations team. You will be responsible for handling customer bookings, coordinating with internal and external stakeholders, and ensuring timely shipment processes. Ideal candidates should have at least 1 year of experience in logistics and strong communication skills.

Qualifications

• Minimum 1 year of relevant experience in freight forwarding, logistics, or shipping customer service.
• Familiar with sea and air export operations.
• Able to work independently and collaboratively in a team.

Responsibilities

• Handle and process customer bookings accurately and promptly.
• Input and update export job references in the system.
• Communicate with customers and shippers to confirm bookings.

Skills

Communication skills

Coordination skills

Proficiency in Microsoft Office

Job description

Salary Range: Up to $3,300

About the Role

Our client, a well-established logistics and freight forwarding company, is seeking a Customer Service Executive to support their export operations team. The role involves coordination with customers, shipping lines, and internal stakeholders to ensure timely and accurate shipment handling for both sea and air freight.

Key Responsibilities

• Handle and process customer bookings accurately and promptly.
• Input and update export job references in the system.
• Communicate with customers and shippers to confirm bookings and resolve shipment requirements.
• Liaise with shipping lines, forwarders, and internal departments for space confirmation and cargo coordination (FCL/LCL).
• Arrange trucking and cargo collection services as needed.
• Update customers on shipment schedules, vessel changes, or delays.
• Ensure cargoes are received in good condition; report discrepancies or damages promptly.
• Verify vendor invoices and close job files upon completion.
• Support other administrative or operational duties as assigned by the supervisor.

Requirements

• Minimum 1 year of relevant experience in freight forwarding, logistics, or shipping customer service.
• Familiar with sea and air export operations.
• Good communication and coordination skills.
• Able to work independently and collaboratively in a team.
• Proficient in Microsoft Office applications.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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