0731 - Customer Service Officer (Freight Forwarding)

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy in Singapore is seeking a Customer Service Officer specializing in freight forwarding. The role involves managing Sea Export/Import shipments, ensuring documentation accuracy, and addressing customer inquiries effectively. The ideal candidate should possess a minimum diploma and knowledge in freight forwarding procedures. This position offers a competitive salary range of $2500-$2800, primarily based in Jurong East.

Qualifications

• Minimum Diploma.
• Knowledge in freight forwarding, import & export procedure or permit declaration.

Responsibilities

• Manage and coordinate Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate.
• Monitor and manage costs, timelines, and quality.
• Accurate production of export documentation and customs declarations.
• Coordinate and resolve shipment issues.

Skills

Knowledge in freight forwarding

Customer service skills

Documentation accuracy

Communication skills

Education

Minimum Diploma

Job description

Role: Customer Service Officer (Freight Forwarding)

• Location: Jurong East
• Working hours: Mon - Fri, 8.15am-5.30pm
• Basic Salary: $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure full compliance on Workplace Safety & Health Procedure.
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolving shipment issues.
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/delivery of the shipments.
• Ensure customer requirements are met, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent.
• Ensure all transactions are handled in an accurate, complete and timely manner.
• To effectively follow up with CFS warehouse/oversea offices on any short‑landed, damaged or discrepancy cargo.
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements.

Requirements

• Minimum Diploma.
• Knowledge in freight forwarding, import & export procedure or permit declaration.