CUSTOMER SERVICE

SLAD0638 PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A premier nightlife venue in Singapore is seeking a Nightclub Customer Service Coordinator to enhance guest experiences. This role involves managing reservations, providing excellent customer service, and supporting events to ensure smooth operations. Ideal candidates should have 1-2 years of experience in hospitality and possess strong communication skills. Join a vibrant team to help create memorable nightlife experiences.

Qualifications

• 1-2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive attitude.
• Ability to handle conflicts and resolve issues under pressure.

Responsibilities

• Act as the main point of contact for guests, providing exceptional customer service.
• Manage guest reservations and VIP lists.
• Greet and assist guests, ensuring a seamless experience.
• Support event teams with guest communications.
• Maintain accurate records of bookings and preferences.
• Coordinate with staff to ensure smooth operations.
• Handle customer inquiries and complaints efficiently.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Organization

Job description

Job Description & Requirements

The Nightclub Customer Service Coordinator is responsible for delivering exceptional guest experiences and ensuring smooth communication between customers, management, and staff. This role involves handling guest inquiries and reservations, coordinating VIP services, assisting with event planning and promotions, and resolving any issues promptly to maintain a positive and welcoming atmosphere. The ideal candidate is outgoing, organized, and passionate about hospitality and nightlife.

Key Responsibilities

• Act as the main point of contact for guests, in person, providing friendly and professional customer service.
• Manage guest reservations, table bookings, and VIP lists using the club's booking system.
• Greet and assist guests upon arrival, ensuring a seamless and enjoyable experience.
• Support event and promotions teams by assisting with guest communications and logistics.
• Maintain accurate records of bookings, guest preferences, and service issues.
• Coordinate with hosts, security, bartenders, and management to ensure smooth operations during events and busy nights.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.

Requirements

• 1-2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive, energetic attitude.
• Conflict-resolution and problem-solving skills under pressure.