Customer Service jobs in United States
#SGunited Jobs Ops Support Executive, Service Desk
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#SGunited Jobs Ops Support Executive, Service Desk
Job summary
A technology service company in Singapore is seeking a 1st Level Support professional to serve as the first point of contact for customers. The role involves managing calls and emails, listening to customer needs, providing timely updates, and ensuring accurate documentation. Exceptional customer service is crucial, requiring problem-solving abilities and strong communication skills. The ideal candidate will be knowledgeable about products and policies to assist customers effectively.
Responsibilities
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Listening attentively to customers and understanding their needs.
- Furnish timely updates to customers on outstanding issues.
- Providing exceptional customer service by addressing needs promptly.
- Ensuring accurate documentation of customer interactions.
- Keeping up-to-date with product knowledge and policies.
The 1st Level Support is required to provide first point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.
- 1. Answering incoming calls and making outbound calls to customers.
- 2. Manage incoming emails.
- 3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- 4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
- 5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- 6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- 7. Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.