CUSTOMER SERVICE

MASALAA ART BOLLYWOOD LOUNGE; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A vibrant nightlife venue in Singapore is seeking a Nightclub Customer Service Coordinator. In this role, you will ensure exceptional guest experiences through effective communication and service management. Ideal candidates are organized, outgoing, and have a passion for hospitality. Responsibilities include managing reservations, supporting events, and resolving guest inquiries. Join a dynamic team dedicated to maintaining a welcoming atmosphere.

Qualifications

• 1–2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Professional appearance and a positive, energetic attitude.
• Conflict-resolution and problem-solving skills under pressure.

Responsibilities

• Act as the main point of contact for guests.
• Manage guest reservations, table bookings, and VIP lists.
• Ensure a seamless and enjoyable experience for guests.
• Support event and promotions teams with logistics.
• Maintain accurate records of bookings and guest preferences.

Skills

Customer service

Communication

Organizational abilities

Conflict-resolution

Multitasking

Job description

Job Description & Requirements

The Nightclub Customer Service Coordinator is responsible for delivering exceptional guest experiences and ensuring smooth communication between customers, management, and staff. This role involves handling guest inquiries and reservations, coordinating VIP services, assisting with event planning and promotions, and resolving any issues promptly to maintain a positive and welcoming atmosphere. The ideal candidate is outgoing, organized, and passionate about hospitality and nightlife.

Responsibilities

• Act as the main point of contact for guests, in person, providing friendly and professional customer service.
• Manage guest reservations, table bookings, and VIP lists using the club’s booking system.
• Greet and assist guests upon arrival, ensuring a seamless and enjoyable experience.
• Support event and promotions teams by assisting with guest communications and logistics.
• Maintain accurate records of bookings, guest preferences, and service issues.
• Coordinate with hosts, security, bartenders, and management to ensure smooth operations during events and busy nights.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.

Requirements

• 1–2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Professional appearance and a positive, energetic attitude.
• Conflict-resolution and problem-solving skills under pressure.