Customer Service Officer - [Import | Export | Sea Freight]

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate to manage Sea Export and Import shipments, ensuring compliance with safety procedures and accurate documentation. The ideal candidate should possess a minimum diploma and knowledge in freight forwarding and import/export procedures. This role offers a basic salary of $2500-$2800 and working hours from Monday to Friday, 8.15am to 5.30pm.

Qualifications

• Candidate must have a minimum diploma.
• Familiarity with freight forwarding and import/export procedures required.

Responsibilities

• Manage and coordinate Sea Export/Import shipments.
• Ensure compliance with Workplace Safety & Health Procedures.
• Prepare relevant export documentation and customs declaration.
• Coordinate and resolve shipment issues.
• Communicate efficiently with multiple parties.

Skills

Knowledge in freight forwarding

Import & export procedure

Strong communication skills

Education

Minimum Diploma

Job description

Location: Jurong East
Working hours: Mon - Fri, 8.15am-5.30pm
Basic Salary: $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Full Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

• Minimum Diploma
• Knowledge in freight forwarding, import & export procedure or permit declaration.

Contact

To expedite the process interested candidates may contact me with your resume via:
Whatsapp: [phone] (Alvin)
Alvin Chua Ming Jing | R23116192
The Supreme HR Advisory Pte Ltd | 14C7279