Customer Service Live Chat Support Agent (Up $2300 + OT, East, Hybrid WFH)

RecruitFirst; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Live Chat Support Agent. This role involves providing customer service via LiveChat and managing social media interactions. The position offers a salary of $2300, along with bonuses, and operates on a hybrid work model with a 12-month renewable contract. Candidates should be familiar with apps and social media, possess IT skills, and have a good command of English.

Responsibilities

• Provide customer service support via LiveChat.
• Answer customer comments and reviews on social media and app stores.
• Raise service requests and collaborate with IT support.
• Monitor competitive activity on social media and produce reports.

Skills

Familiar with Apps and social media platforms

IT Savvy and good command of English

Job description

Customer Service Live Chat Support Agent (Up $2300 + OT, East, Hybrid WFH)

Salary: $2300 + completion bonus + OT Payable
Duration: 12 months contract (Renewable)
Location: Ubi (MRT: Macpherson)
5.5 days per week (1 day WFH during weekday, weekend WFH)
8.30am - 6.00pm for Monday – Friday
• Sat/Sun Morning: 830am 130pm (usually WFH)
• Sat Afternoon: 12pm 6pm (usually WFH)

Scope of work

• Provide customer service support via LiveChat
• Answer Customer comments and reviews on Social media and App stores: Facebook, Instagram, Appstore, Google Play, other review sites (open comments and direct messages)
• Raise Service Request and work with IT support to close cases
• Monitor competitive activity on social media and produce weekly management report.

Skill set required

• Familiar with Apps and social media platforms
• IT Savvy and good command of English

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below

Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
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