Customer Service Helpdesk Assistant

Cube Payment Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading payment services provider in Singapore is looking for customer support personnel to handle inquiries and provide technical assistance. Candidates should possess strong communication skills and be able to manage stress effectively. Benefits include a competitive salary, medical benefits, and opportunities for career growth in a supportive team culture.

Benefits

Competitive salary package

Medical benefits

On-the-job training

Supportive team culture

Career growth opportunities

Qualifications

• Experience in customer service or technical support is an advantage.
• Strong communication skills with a pleasant and approachable personality.
• Able to handle pressure, multitask, and remain calm under stress.

Responsibilities

• Attend to merchant inquiries promptly and professionally.
• Provide first-level technical support to merchants over the phone.
• Perform accurate daily administrative data entry.

Skills

Customer service experience

Technical support skills

Strong communication skills

Ability to handle pressure

Detail-oriented

Tools

Excel

Word

Job description

💡Build your career with CubePay!

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you’ll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.

Working Hours: From 9:00 PM to the next day 9:00 AM, 5 days a week (Mon–Fri), including Public Holiday.

Responsibilities

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone (step-by-step troubleshooting, coordinating with technicians when needed)
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Stay calm and professional when handling customer stress or complaints during troubleshooting calls
• Support other customer care or technical duties as assigned

Requirements

• Experience in customer service or technical support will be an advantage
• Candidates with no prior experience but who are eager to learn and can handle customers professionally are encouraged to apply
• Strong communication skills with a pleasant and approachable personality
• Able to handle pressure, multitask, and remain calm under stress
• Detail-oriented, organized, and responsible
• Proficient in computer use (Excel, Word, and common office applications)

What We Offer

• Competitive salary package
• Medical benefits and staff welfare
• On-the-job training with opportunities to pick up technical skills
• A supportive and friendly team culture
• Career growth in a stable and expanding company

👉 Ready to grow with us? Apply now.

Immediate Start Preferred. Thank you.