Customer Service

WURTH INTERNATIONAL TRADING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Responsibilities

1. Maintain daily communication and close relationships with customers.
2. Order management for both warehouse and drop shipment.
3. Proactive supporting sales operations in achieving sales targets.
4. Provide a timely update to customers on the order changes of orders/shipment schedule.
5. To prepare shipping documents for customer clearance.
6. Identifying customer demands and improving the process through cooperation with teammates.
7. Solving customers’ queries and problems.
8. Handle customer complaints and ensure thorough follow-up until resolution.

Participate customer meeting or customer visits when required to strengthen customer relationship.