Customer Service Officer (Banking/Call Center)

Helius Technologies; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a Customer Service Officer for the banking sector. This role involves achieving set targets, ensuring service quality, assisting customers in digital transitions, and promoting banking products. Candidates should have at least 1 year of banking customer service experience or 5 years in other sectors. Comfort with computer applications is essential. Rotational shifts apply.

Qualifications

• 1 year of customer service experience in the banking sector or 5 years in other sectors.
• Comfortable with using computer applications and tools.
• Background in customer-facing roles is preferred.

Responsibilities

• Achieve set Customer Center targets while maintaining service quality.
• Ensure accuracy and compliance for customer requests.
• Promote bank products through cross-selling.
• Assist customers transitioning to the bank's digital platform.
• Demonstrate flexibility in work deployment.

Skills

Customer service experience

Computer applications

Flexibility

Job description

Customer Service Officer (Banking/Call Center)

Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am (1 week day off and 1 weekend off)

Customer Service Officer (Call Center/Banking Sector)

Job Requirement:

1 year of Customer service experience in banking sector OR

5 years of non-banking customer service experience is preferred.

Comfortable with using computer applications and tools.

Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross‑selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow‑ups.
• On the job training will be provided.

Thanks, and Best Regards

(EA Registration no: R1443178)

HP: +65 92333***

Recruitment Manager

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