Customer Service Officer (Live Chat Support, Telco, East, 1 day WFH)

RecruitFirst; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer for live chat support. Responsibilities include answering customer comments on social media, raising service requests, and monitoring competitive activity. Ideal candidates should have a good command of English and be familiar with apps and social media platforms. This is a full-time position with a 12-month contract offering a salary of up to $2300 per month plus a completion bonus.

Benefits

Completion bonus

Qualifications

• Strong communication skills in English required.
• Experience with social media and Apps is essential.

Responsibilities

• Answer customer comments and reviews on social media and app stores.
• Raise service requests and work with IT support to close cases.
• Monitor competitive activity on social media and produce weekly management reports.
• Work overtime when required.

Skills

Good command of English

Familiar with Apps and social media platforms

Understanding of social media platforms

Job description

Customer Service Officer (Live Chat Support, Telco, East, 1 day WFH)

RecruitFirst is hiring! You will be outsourced to:

Location: East

Duration: 12 months contract

Working Hours: 5.5 days work week, Mon - Fri, 8:30am – 6pm, Weekends schedule (if rostered):
Sat/Sun Morning: 8:30am - 1:30pm (usually WFH) or Sat Afternoon: 12pm - 6pm (usually WFH)

Salary: Up to $2300 per month + completion bonus

Job Description:

• Answer Customer comments and reviews on Social media and App stores: Facebook, Instagram, Appstore, Google Play, other review sites (open comments and direct messages)
• Raise Service Request and work with IT support to close cases
• Monitor competitive activity on social media and produce weekly management report
• OT when business / operation required

Requirements:

• Good command of English
• Familiar with Apps and social media platforms