Project Management Customer Service Executive

WORLD MARKETING GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a key account manager to handle customer enquiries, manage orders, and ensure compliance with SOPs. The ideal candidate should have a Diploma, be bilingual in English and Mandarin, and have strong customer service skills. This role offers an opportunity to work in a dynamic environment and contribute to logistics operations.

Qualifications

• Minimum Diploma holders or above in any field.
• Effectively bilingual in English and Mandarin.
• Need to be IT Savvy, especially with MS Office tools.
• Knowledge and experience in logistics preferred.
• Commitment to meet tight deadlines and reporting requirements.
• Mature with excellent interpersonal skills.

Responsibilities

• Manage end to end key account management.
• Handle daily customer enquiries and complaints via email and calls.
• Expedite critical orders with local subcontract vendors.
• Prepare invoices and manage import/export declaration processes.

Skills

Bilingual in English and Mandarin

IT Savvy (MS Office)

Customer service skills

Account management skillsets

Interpersonal skills

Proactive and accountable

Education

Minimum Diploma in any field

Tools

MS Office

Job description

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.