Customer Service Representative (Banking Contact Centre - Retail Account Servicing)

D L RESOURCES PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for individuals to handle inbound calls related to banking services. The ideal candidates are fresh graduates or those with a positive attitude and good communication skills. Comprehensive training will be provided to ensure quality customer service. This role requires the ability to work on staggered shifts, including weekends and public holidays.

Qualifications

• Fresh graduates are encouraged to apply.
• No previous experience in Call Centre required; training provided.
• Good command of written and spoken English.

Responsibilities

• Handle inbound calls for Bank's Accounts servicing and enquiries.
• Ensure compliance and confidentiality in customer interactions.

Skills

Customer service skills

Excellent communication skills

Analytical skills

Proficient in MS Office

Positive mindset

Education

Degree/ Diploma in any discipline

Job description

Please note that this is not a sales role (Inbound calls)

Shift Timings:

PH & Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Degree/ Diploma in any discipline.
• Fresh graduates are encouraged to apply.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.