Consultant jobs in Singapore
Experience Management Consultant (Qualtrics)
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NTUC LearningHub
Experience Management Consultant (Qualtrics)
Job summary
A technology company in Singapore seeks a qualified individual to implement and manage Experience Management frameworks. The ideal candidate will possess a degree in IT, Management, or related fields, alongside a minimum of 3-5 years' experience. The role emphasizes strong analytical, communication, and customer journey mapping skills, with familiarity in XM tools like Qualtrics being beneficial.
Qualifications
- Minimum 3-5 years of relevant experience.
- Basic knowledge of XM tools (preferable Qualtrics).
- Skilled in business case calculation.
Responsibilities
- Implement, roll out and communicate XM as per XM framework.
- Collect and coordinate data for analysis.
- Create dashboards for reporting.
Skills
Education
Tools
- Degree in IT, Management, Psychology, Data Analysis or equivalent
- Minimum 3-5 years of relevant experience
- Understanding of Experience Management concept (CX / DT background is a plus)
- Basic knowledge on XM tools (preferable Qualtrics)
- Research and need analysis capability
- Customer / Partner Journey mapping, Customer segmentation and personas creation
- Collect and coordinate data (rules, survey standards, metrics selection)
- Analytical approaches, reporting and create dashboard
- Implement, roll out and communicate XM as per XM framework (from Nang)
- Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
- Prefer candidates who are skilled in business case calculation, business analysts.
- Excellent communication and interpersonal skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.