Experience Management Consultant (Qualtrics)

Mouri tech Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore seeks a qualified individual to implement and manage Experience Management frameworks. The ideal candidate will possess a degree in IT, Management, or related fields, alongside a minimum of 3-5 years' experience. The role emphasizes strong analytical, communication, and customer journey mapping skills, with familiarity in XM tools like Qualtrics being beneficial.

Qualifications

• Minimum 3-5 years of relevant experience.
• Basic knowledge of XM tools (preferable Qualtrics).
• Skilled in business case calculation.

Responsibilities

• Implement, roll out and communicate XM as per XM framework.
• Collect and coordinate data for analysis.
• Create dashboards for reporting.

Skills

Experience Management knowledge

Customer Journey mapping

Analytical skills

Communication skills

Education

Degree in IT, Management, Psychology, Data Analysis or equivalent

Tools

Qualtrics

Job description

• Degree in IT, Management, Psychology, Data Analysis or equivalent
• Minimum 3-5 years of relevant experience
• Understanding of Experience Management concept (CX / DT background is a plus)
• Basic knowledge on XM tools (preferable Qualtrics)
• Research and need analysis capability
• Customer / Partner Journey mapping, Customer segmentation and personas creation
• Collect and coordinate data (rules, survey standards, metrics selection)
• Analytical approaches, reporting and create dashboard
• Implement, roll out and communicate XM as per XM framework (from Nang)
• Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
• Prefer candidates who are skilled in business case calculation, business analysts.
• Excellent communication and interpersonal skills