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Contact Center Developer (contract,shift,weekend) #IKR
Descrizione del lavoro
A leading recruitment agency in Singapore seeks a software developer proficient in Cisco CVP and Java to join their Project Implementation Team. The role involves client engagement, application development, and providing technical solutions. Candidates should have 2-5 years of experience in software development, especially with IVR systems, and enjoy working both independently and collaboratively. Email applications to the provided address.
Competenze
- 2-5 years of software development experience in Java.
- Experience in Callstudio for IVR applications.
- Good understanding of relational database modelling.
Mansioni
- Work with Project Implementation Team to support the Contact Centre System.
- Use creative solutions to address client issues.
- Development or customization of application coding.
Conoscenze
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Development or customization of application development codes.
- Write the code that you are proud of and the code must be maintainable and testable.
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization.
- Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.
- Proficiency in Java, Javascript or other languages used for customization.
- Good in Java programming language to develop applications in IVR and Finesse.
- Proficiency in RESTful API.
- Basic understanding of Finesse Gadget customization.
- Experience in MS SQL and Maria Databases.
- Good to have Spring boot framework knowledge.
- 2-5 years of software development experience in Java.
- Experience in .net framework.
- Good Experience in Node JS.
- Good Experience in SQL Query.
- Good Understanding of relational database modelling concepts.
- Able to work independently as well as in a team when dealing with support cases.
- Contact Center exposure will be highly preferred.
- Experience from System integrator environment preferred.
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology.
- Source code management.
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly.
- Able to present and demonstrates solutions to clients.
- Client-oriented.
- Analytical and possess good troubleshooting skills.
Interested applicants, please email your resume to Karin Chan Wei Kien
Email: karinchan@recruitexpress.com.sg
CEI Reg No: R1104584
Recruit Express Pte Ltd
UEN: 199601303W
EA Licence No: 99C4599
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.