Trainer, Learning & Development [ East | Call Centre | Office Hours]

TDCX Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading BPO company in Singapore is seeking a Training Manager to enhance the development and delivery of training programs. Ideal candidates should have at least 3 years of relevant experience in a call centre environment, exceptional supervisory abilities, and effective communication skills. The role includes evaluating training effectiveness and developing training policies. Competitive remuneration and great perks are offered in a dynamic working environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Positive work culture

Qualifications

• Minimum of 3 years relevant experience in a call centre or service industry.
• Competent with e-content design development and training methodologies.
• Excellent verbal and written communication skills in English.

Responsibilities

• Develop and implement training policies and programs.
• Design training modules based on company needs.
• Evaluate effectiveness of training programs for improvements.

Skills

Exceptional supervisory skills

Effective communication

Curriculum development

Training delivery

Problem solving

E-content design

Education

GCE 'A' level or Diploma

ACTA, ACLP or DACE certification

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.

Who are we looking for?

• Candidate must possess at least a GCE 'A' level or Diploma in any field.
• ACTA, ACLP or DACE certification will be an advantage.
• At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Possess exceptional supervisory skills.
• Demonstrate clear and effective communication, both written and verbal.
• Experience with curriculum development and course material review management.
• Familiarity with traditional and modern training methods, tools and techniques.
• Competent in e-content and design development, excellent presentation skills and training delivery, with knowledge of various training methodologies.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Comfortable working with computers and multiple systems.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.