Systems Engineer

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global IT services company based in Singapore is looking for an IT Operations / ServiceNow Support Engineer. The successful candidate will support operational systems, diagnose technical issues, and prepare documentation while collaborating with teams for efficient service delivery. The ideal candidate should have at least one year of experience in IT Operations, preferably with ServiceNow expertise. This position offers a competitive salary, attractive benefits, and the chance for career progression in a collaborative work environment.

Benefits

Excellent salary

Attractive company benefits

Career progression opportunities

Qualifications

• Minimum 1 year of experience in an End User / IT Operations environment.
• Hands-on experience with ServiceNow is strongly preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Support operational systems to meet agreed SLAs.
• Diagnose, troubleshoot, and rectify technical issues promptly.
• Prepare and maintain project documentation and operational reports.

Skills

ServiceNow

Incident handling

Monitoring

Analytical thinking

Technical communication

Job description

Overview

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

Job Title

IT Operations / ServiceNow Support Engineer

Responsibilities

• Support operational systems to meet agreed SLAs
• Perform and manage routine preventive maintenance and operational activities
• Monitor systems using provided monitoring tools and raise alerts when required
• Diagnose, troubleshoot, and rectify technical issues in a timely manner
• Prepare and maintain project documentation, operational reports, and logs
• Collaborate with internal teams to ensure smooth service delivery

Qualifications & Skills

• Minimum 1 year of experience in an End User / IT Operations environment
• Hands-on experience with ServiceNow (strongly preferred)
• Good understanding of incident handling, monitoring, and operational support
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
• Pro-active, dynamic, and detail-oriented with strong analytical and conceptual thinking
• Ability to work effectively both independently and within a team environment

Additional Information

We are driven by our AEIOU values:

• Adventure – Embracing challenges and continuous learning
• Excellence – Delivering high-quality outcomes
• Integrity – Acting with honesty and accountability
• Ownership – Taking responsibility and initiative
• Unity – Working together as one team

What’s on offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

How to apply

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

Consultant details

Consultant Name: Deepa Shivakoti
Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

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