Supervisor – Land Transport, WG Operations

Schenker Singapore (Pte) Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics company in Singapore is looking for a Supervisor for White Glove Operations. This critical role involves overseeing high-value IT logistics, managing delivery processes, and leading a team of technicians. The ideal candidate should have at least 5 years of experience in logistics or data center operations and proven leadership skills. Responsibilities include operational oversight, team management, communication with stakeholders, and maintaining safety compliance. The company values analytical and problem-solving abilities, making it an excellent opportunity for someone passionate about logistics.

Qualifications

• Minimum of 5 years in logistics or data center operations.
• At least 2 years in a supervisory role.
• Experience in high-stakes operational environments.

Responsibilities

• Lead and supervise 'white glove' deliveries.
• Conduct pre-delivery briefings and risk assessments.
• Manage end-to-end processes including troubleshooting.
• Ensure compliance with standard operating procedures.
• Motivate and mentor white glove technicians.
• Manage daily schedules for optimal resource allocation.
• Communicate updates to stakeholders and clients.
• Enforce safety protocols and conduct safety checks.
• Analyze team performance metrics for improvement.

Skills

Critical thinking

Analytical skills

Problem-solving

Interpersonal skills

Communication skills (English)

Fluency in Asian languages

Team player

Process improvement awareness

Job description

General Description

The Supervisor for White Glove Operations will be a critical on-the-ground leader responsible for the flawless execution of high-value, sensitive IT logistics. This role requires a hands-on approach to manage the entire delivery lifecycle, from pre-transit checks to final placement within the data center. The ideal candidate will possess exceptional leadership skills, a deep commitment to safety, and a meticulous eye for operational excellence, ensuring timely deliveries and seamless coordination with all stakeholders.

Specific Accountabilities

Operational Oversight & Execution

• Lead and supervise all aspects of "white glove" deliveries, including the loading, transit, unloading, and precision placement of sensitive IT equipment (e.g., servers, racks, networking gear).

• Conduct pre-delivery briefings and on-site risk assessments to identify potential issues and ensure all necessary equipment and protocols are in place.

• Act as the primary point of contact on-site, managing the end-to-end process and troubleshooting any operational challenges in real-time.

• Ensure all standard operating procedures (SOPs) are followed to maintain the integrity and security of the cargo throughout the entire process.

Team Management & Leadership

• Lead, mentor, and motivate a team of white glove technicians and assistants, fostering a culture of accountability, professionalism, and safety.

• Create and manage daily schedules and task assignments for the team, ensuring optimal resource allocation for each project.

• Conduct regular performance reviews and provide constructive feedback to team members to support their professional development.

• Ensure the team is properly trained on all relevant safety protocols, equipment handling, and client-specific requirements.

Communication & Stakeholder Management

• Serve as the main liaison with the "Control Tower" or central operations team, providing timely and accurate updates on project status, delays, and completion milestones.

• Manage communication and coordination with the data center operators and client representatives on-site, ensuring a smooth handoff and adherence to all facility rules and regulations.

• Provide clear and concise communication regarding estimated times of arrival (ETAs) and project timelines to all relevant parties.

• Accurately complete and submit all required documentation, including delivery reports, incident reports, and timesheets.

Safety & Compliance

• Uphold and enforce all safety protocols, including the use of appropriate Personal Protective Equipment (PPE), safe lifting techniques, and clean-room procedures.

• Ensure the team is fully compliant with the data center's safety and access protocols at all times.

• Conduct on-site safety checks and lead a proactive approach to hazard identification and risk mitigation.

• Act as the immediate first responder for any on-site incidents, coordinating with the safety manager and following established emergency procedures.

Timeliness & Performance

• Proactively manage all project timelines to ensure on-time delivery and completion, minimizing any potential for service-level agreement (SLA) breaches.

• Analyze and report on team performance metrics, including on-time delivery rates and incident frequency, to identify areas for improvement.

Skills Required

• Strong critical thinking, analytical and problem-solving skills

• Good mix of business and systems knowledge

• Excellent interpersonal and communication skills, both verbal and written (English); fluency in other Asian languages a plus

• Team player with a good working attitude and the ability to learn quickly

• Keen eye for process improvement

Experience and Qualifications

• Minimum of 5 years of experience in logistics, data center operations, or a similar high-stakes operational environment.

• At least 2 years of proven experience in a team leader or supervisory role.

• Demonstrated experience in a "white glove" or precision logistics setting, with a strong understanding of handling high-value IT equipment.