Service Delivery & Operations Lead

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service firm in Singapore is seeking a qualified Operations Supervisor to support daily operations and lead a team to meet KPIs. The ideal candidate should possess a diploma in IT or a related field, with at least three years of leadership experience. Responsibilities include monitoring field resource progress, driving service level agreements, and maintaining high service quality standards. Candidates are encouraged to apply through the company's recruitment portal, and only shortlisted applicants will be contacted.

Qualifications

• Minimum of diploma in IT or a related field.
• At least three years of leadership experience.
• Strong leadership and team management abilities.
• Exceptional problem-solving skills.

Responsibilities

• Support the Operations Manager in overseeing daily operations.
• Monitor the progress of field resources daily.
• Lead team leads and manage service operations.
• Drive achievement of SLA targets and improvement plans.
• Maintain high service quality standards across all services.
• Conduct regular operational reviews to identify issues.

Skills

Leadership

Team management

Problem-solving

Education

Diploma in IT or related field

Job description

A leading technology service firm in Singapore is seeking a qualified Operations Supervisor to support daily operations and lead a team to meet KPIs. The ideal candidate should possess a diploma in IT or a related field, with at least three years of leadership experience. Responsibilities include monitoring field resource progress, driving service level agreements, and maintaining high service quality standards. Candidates are encouraged to apply through the company's recruitment portal, and only shortlisted applicants will be contacted.