Service Crew Leader (Waiter / Waitress)

Overwatch Recruitment Pte. Ltd...; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment firm in Singapore seeks candidates for a role involving customer service. Responsibilities include coordinating operations, providing exceptional service, and managing customer interactions. Candidates must speak good English, be punctual, and possess a hardworking attitude. This position offers a dynamic work environment and requires teamwork. Working hours are 10 hours per day with a 6-day work week.

Responsibilities

• Coordinate with Front-of-House and Back-of-House for smooth operations.
• Deliver exceptional service to customers.
• Greet customers, take orders, serve food, process payments.
• Resolve food or service issues effectively.
• Manage telephone calls and in-person inquiries.
• Train new and current Employees on service practices.

Skills

Good English

Team player

Punctual

Good attitude

Hardworking

Job description

Job description

Location: Singapore Nearest MRT: Bugis

Work Days: 6 days

Working Hours: 10 hours / day (including break time)

Required Attributes:

• MUST SPEAK GOOD ENGLISH to converse with english speaking customer
• Team player
• Punctual for work
• Good attitude
• Hardworking

Job Scope:

• Coordinate with Front-of-House and Back-of-House daily to ensure smooth operations
• Deliver exceptional service to customers
• Greet customers, take orders, serve food and beverage to customers, process payments et
• Take necessary steps to meet customer needs and effectively resolve food or service issues
• Answer telephone calls and in-person inquiries
• Promptly manage complains and provide effective solutions
• For supervisor and managerial roles, train new and current Employees on proper product knowledge and customer service practices