Service Contract Specialist

Getinge; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global healthcare company is seeking a Service Contract Specialist in Singapore. This role involves managing service contracts, ensuring timely proposals and renewals, and maintaining profitability. Ideal candidates possess strong communication skills, organizational skills, and a diploma. Proficiency in MS Office and SAP is preferred. Join a passionate team dedicated to improving healthcare outcomes with life-saving technology. Hybrid work flexibility is available.

Qualifications

• Proven experience as a service coordinator or customer service role with 3-5 years working experience.

Responsibilities

• Manage all aspects of service contracts.
• Prepare proposals for tender submissions to customers.
• Generate monthly service contract KPI reports.

Skills

Excellent communication skills

Organizational skills

Ability to work independently

Ability to work in a fast-paced environment

Teamwork

Education

Diploma in any discipline

Tools

MS Office

SAP

Job description

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Service Contract Specialist

Date: Feb 2, 2026

Location: Singapore, SG

Remote Work: 1-2 days at home (site based)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life‑saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Service Contract Specialist, part of the Service Back‑Office team, is responsible for managing all aspects of service contracts. The role’s primary objective is to ensure timely proposal and renewal of contracts, maintain profitability, and accurately manage contracts within the system.

Job Responsibilities and Essential Duties

Daily responsibilities

• Review and prepare data analysis and findings on service contracts profitability for review meetings using Power‑BI.
• Extract and prepare service contracts profitability summary card for management review.
• Prepare proposals for tender submissions to customer’s platform.
• Send contract proposals to customers promptly.
• Follow up with customers and revise contract proposals as needed.
• Review Master Service Agreement contract terms and conditions from customer to safeguard the company’s interests.
• Ensure contracts comply with company guidelines.
• Collaborate with the Senior Service Contract Specialist to prepare contract proposals, de‑escalation disputes and contractual issues.
• Establish pricing structures for service contracts based on product lines and contract levels.

Month-End responsibilities

• To prepare monthly service slides on service contracts.
• Generate monthly service contract KPI reports (e.g, renewal rate, profitability, trends).

Data Maintenance

• Create warranty and service contracts in SAP and archive the hard copies.
• Monitor the expiration of existing warranty and service contracts.
• Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.

Administrative responsibilities

• To be an SAP Key User and a subject matter expert (SME) for service contracts in the service team.
• Provide support to the Service Coordination Team if required.
• Perform any ad‑hoc duties assigned by the line manager and/or the Company.
• Proven experience as a service coordinator and/or customer service role with 3‑5 years working experience.
• Minimum Diploma holder in any discipline.

Required Knowledge, Skills and Abilities

• Possess excellent communication and organizational skills.
• Able to work in a fast‑paced environment.
• Able to work independently and as a team.
• Proficiency in MS Office and SAP is preferred.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment.