Service & Admin Executive [Customer Enquiries | Finance/Operations Support] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable HR advisory firm in Singapore is seeking a Customer Service Executive on a contract basis. The role involves managing customer inquiries, assisting in administrative duties, and handling complaints. Applicants should hold a diploma and possess at least 2 years of customer service experience. The position requires flexibility to work shifts, weekends, and public holidays. Competitive salary offered.

Qualifications

• Minimum of 2 years of customer service experience required.
• Diploma holder preferred.
• Must be able to work on weekends and public holidays.

Responsibilities

• Manage incoming calls and inquiries.
• Assist with service hall bookings and administration.
• Handle complaints and follow up for resolution.
• Keep records of customer interactions.

Skills

Customer service experience

IT knowledge

Shift work flexibility

Education

Diploma

Job description

Customer Service Executive (Contract basis, renewable yearly) [Funeral Industry]

6-5-6-5 working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)

Salary: $2600 -$3000

Location: Geylang Bahru

Job scope:

• Manage incoming calls, inquiries, and record case information
• Assist service hall bookings and administration
• Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
• Keep records of customer interactions, process, documentation, and update customer’s cases
• Support frontline staff on administrative duties
• Work closely with Finance and Operations Team
• Follow communication procedures, guidelines, and policies
• Assist in ad-hoc administrative duties
• Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
• Assist with administration and documentation for all repatriation cases
• Respond to enquiries via email, web, and phone in a timely manner

Requirements:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279