Senior Tech Support Engineer

JOB EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech support provider in Singapore is seeking a Senior Tech Support Engineer to handle customer engagements, provide technical troubleshooting, and maintain network infrastructure. The ideal candidate will have a degree in Computer Science and relevant certifications such as CCNA or MCSE. This role requires strong problem-solving abilities and good communication skills.

Qualifications

• Minimum 1 year in a System or Network Administrator/Engineer role.
• Familiarity with various operating systems and platforms.
• Understanding of network infrastructure and IT support environments.

Responsibilities

• Work closely with customers to understand their technical requirements.
• Take ownership of technical issues and ensure resolution.
• Install, support, and maintain network infrastructure.

Skills

Problem-solving

Technical troubleshooting

Customer engagement

Communication

Network management

Education

Degree in Computer Science, Computer Engineering, or Information Technology

Tools

Cisco Certified Network Associate (CCNA)

Microsoft Certified Solutions Expert (MCSE)

Job description

Overview

• Job Title: Senior Tech Support Engineer
• Location: Orchard MRT
• Working Hours: Monday - Fri (9.00am – 6.00pm)
• Salary: $3500-$4300

Responsibilities

• Customer Engagement & Coordination
• Work closely with customers to understand their technical requirements.
• Coordinate with customers’ IT vendors and maintenance support providers.
• Issue Ownership & Resolution
• Take full ownership of technical issues reported by customers.
• Track issues through to resolution and escalate appropriately when needed.
• Infrastructure Support & Maintenance
• Install, support, and maintain network infrastructure including:
• Routers, switches, firewalls, Wi-Fi controllers
• Servers, storage systems
• Ensure all setups follow best practices and standards.
• Technical Troubleshooting & Support
• Provide both onsite and remote support to end-users.
• Diagnose and resolve hardware/software/network issues efficiently.
• Technology Integration
• Support technical requirements in customer environments.
• Assist in integrating new technologies with existing systems.

Requirements

• Degree in Computer Science, Computer Engineering, or Information Technology
• Minimum 1 year in a System or Network Administrator/Engineer role (or similar)
• Familiarity with various operating systems and platforms
• Understanding of network infrastructure and IT support environments
• Strong problem-solving and troubleshooting abilities
• Good communication and interpersonal skills
• Resourceful, self-motivated, and able to work independently
• Cisco Certified Network Associate (CCNA) or equivalent
• Microsoft Certified Solutions Associate (MCSA) or equivalent