Senior Specialist, Digital Experience (Product Owner)

Scoot Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading airline company in Singapore is seeking a skilled Product Owner to enhance its digital loyalty and award redemption experience. This role demands ownership of the product roadmap, ensuring a seamless user experience across platforms. Ideal candidates should have 3-5 years of experience in Product Management, strong communication skills, and a data-driven approach to product development. Collaborating with cross-functional teams, the Product Owner will translate business objectives into actionable requirements while championing user experience at all stages.

Qualifications

• 3-5 years of experience in Product Management or Product Ownership.
• Strong communication skills for stakeholder engagement.
• Data-driven mindset to inform product direction.

Responsibilities

• Own the product roadmap for award redemption and loyalty features.
• Lead the end-to-end UX design and optimisation.
• Analyse metrics and customer feedback to drive improvements.

Skills

Stakeholder engagement

Data analysis

Communication skills

Agile methodology

Job description

Summary

We’re looking for a Product Owner to lead, define, and elevate Scoot’s digital loyalty and award redemption experience across web and mobile platforms. In this role, you’ll own the end-to-end journey of how members discover, understand, and redeem their rewards — ensuring the experience is intuitive, seamless, and aligned with our broader digital and loyalty strategy.

This role sits at the intersection of business, technology, UX, and customer insight — perfect for someone who enjoys solving complex problems, improving user value, and delivering meaningful experiences at scale.

Job Description

Responsibilities

• Own the product roadmap for award redemption and loyalty features, ensuring alignment with business goals and customer needs.
• Lead the end-to-end experience across platforms — from UX design, content and redemption logic to performance tracking and optimisation.
• Analyse usage, conversion, behavioural metrics, and customer feedback to identify improvement opportunities and inform prioritisation.
• Collaborate with Loyalty BU, UX, developers, and other stakeholders to launch and optimise campaigns, journeys, and features.
• Translate business objectives into clear requirements, user stories, acceptance criteria, and success metrics.
• Ensure tracking, tagging, and reporting frameworks are in place and validated pre- and post-launch.
• Communicate roadmap updates, risks, milestones, and outcomes to leadership and cross-functional partners.
• Champion user experience, accessibility, and consistency across Scoot’s digital channels.

Requirements

• 3–5 years of experience in Product Management, Product Ownership, or digital consumer product roles.
• Strong stakeholder engagement and communication skills, with the ability to align diverse teams.
• Data-driven mindset with experience using insights to shape product direction.
• Experience working with UX and development teams in an agile environment.
• Bonus: familiarity with loyalty systems, travel, e-commerce, or mobile‑first product design.